Payments

– Currently, our website service is available for Indian customers.
– Indian Customers can pay using UPI / Credit / Debit Cards / NetBanking during checkout.

Shipping Policy

– All orders will be shipped usually within 1-3 working days from the date on which payment is realized.
– Shipping Cost for India – INR 60 for South India & INR 90 for Rest of India.
– Shipping Cost for Lakshadweep & Andaman Nicobar – INR 150.
– All domestic orders will be processed via our official website / App only.

Shipping Terms

Delivery Period Guidelines

– ROI (Metros): 2 to 5 working days.
– Any other remote locations: 5 – 7 working days.
– In case of any unexpected courier delays by the courier company, Celinecart shall not be responsible for the same. However, we will follow up to ensure the parcel reaches you.
– Customers are requested to track the parcel until it reaches.
– Customers are expected to make sure that there is someone at the receiving address to collect the parcel.
– Customers who book orders to non-residential addresses (office, hotels, etc.) are responsible for coordination with the respective courier collection point (office, hotels, etc.) or the courier agency. Guidance shall be provided in case of difficulties in collecting the parcel.
– Customers are expected to be aware of the courier collection point, if any, at the given delivery address (hostel, gated community, office, hotels, etc.).

Important Note

Under normal circumstances, there will be no calls made by the delivery executive if no one is available at the delivery address during the time of delivery. 1-2 attempts are made for delivery. In case of non-availability of the customer at the specified delivery address on all attempts, the parcel will be held at the nearest delivery hub. It is the responsibility of the customers to contact the nearest hub and get the parcels delivered. If no one has contacted them, the package will be sent back to our address. Such orders will be sent back to the correct address again, and the customer shall bear the shipping cost.
– Customers are requested to fill the complete delivery address along with pin code and proper selection of the STATE the delivery address belongs to.
– In case of the parcel being returned due to non-availability / non-reachability of the customer, we charge the usual shipping charges for re-shipping the parcel, applicable to all cases.
– For any other delivery-related issues, customers shall reach us at support@celinecart.com along with the full delivery address and order id, stating the issue faced.

Delivery at a delayed date

In this case, customers shall mention the delayed delivery date they wish the order to be sent under the “Notes” column while placing the order.